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Engaging a difficult audience: The Kenneth Feinberg lessons

Do you really know how to engage an audience? That means not just speaking to them on your topic, trying to teach them your views or even change their minds. Engaging an audience allows for back-and-forth, differences of opinion and outright disagreement that can't be neatly resolved.  Can you do it with an audience that doesn't trust you or accept your authority?  Can you hold your ground without defending it like a fort?

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